Thursday 28 August 2008

FAQs

1. How do I place an advert?
2. How much does it cost to place an advert?
3. How do I pay for my advert?
4. How long will my advert be displayed?
5. How do I buy a banner/skyscraper/button advert?
6. Can I change/edit an existing advert before it expires?
7. How can I renew/extend and adverts' duration?
8. I have sold my item, how do I take my advert off the site?
9. Who will see my advert?
10. How can I see what response my adverts are getting?
11. How do I change my contact details.
12. How do I change my username/password?
13. How do I find item adverts of interest to me?
14. How can I contact an advertiser about their advert/item?
15. How can I narrow down my search results?
16. What are Email alerts?
17. How do I get further technical or account help?

1. How do I place an advert?

Click on Place an Ad. Before placing an advert for the first time, you will need to register. You will then be able to place, edit and monitor your advert(s) at any time using your user name and password from My Adverts on the menu.

2. How much does it cost to place an advert?

Advert(s) can be bought in blocks of 4 weeks (28 days), offering you exceptional value for money - a single advert for 4 weeks is just £10.00.

To maximise your response and make your advert stand out, you can buy a premium advert, for just an extra £5.00. This will place your highlighted advert at the top of the category list - a single premium advert for 4 weeks is only £15.00.

3. How do I pay for my advert?

You can pay for your advert with a credit card - Visa, Mastercard, Delta, American Express, Solo and Switch are accepted. Once you place your advert, you will be refered to the WorldPay system for secure server payment (SSL).

4. How long will my advert be displayed?

An advert will be displayed for 4 weeks (28 days), from the date you place your advert.

5. How do I buy a banner/skyscraper/button advert?

These are an excellent way to get extra exposure for your business. Please contact us for further information and costs.

6. Can I change/edit an existing advert before it expires?

Yes, you can easily change the price, description and other details from 'My Adverts'. Please note however, you are unable to change the start and expiry date, the unique Advert Reference, or the product category your advert is listed under. From My Adverts, locate and click on the advert that you want to edit. In the 'Edit Advert' screen make the necessary changes, then click the Save button.

7. How can I renew/extend and adverts' duration?

You may want to renew your advert, e.g. if you haven't sold your item. To do this - click on My Adverts, then click on the Renew link. You will be prompted for payment via the Worldpay payment system. Please note you will only be able to renew to the same type of advert (e.g. you cannot renew a standard advert and change it to premium type).

8. I have sold my item, how do I take my advert off the site?

From My Adverts, locate and click on the advert that you want to remove. In the 'Edit Advert' screen, scroll to the bottom of the page and click the 'Pull Advert' button. The advert will then be removed from live site and will be shown in your 'My Adverts' area as 'not live'.

9. Who will see my advert?

Kemps Classified is free to access, so your advert will be seen by thousands of world-wide buyers, 24/7. Users will reach the site directly at www.kempsclassified.com, or via the major search engines and links from our directory website www.kftv.com. Visitors to the site searching for items listed under your chosen advert category, will see your advert listed under For Sale, For Hire, or Wanted accordingly.

10. How can I see what response my adverts are getting?

Just go to My Adverts, and select Activity Report.

11. How do I change my contact details.

To change your contact details displayed on an advert, go to 'My Adverts', locate and click on your advert, then change the necessary details. Click Save to apply the changes to your advert.

12. How do I change my username and/or password?

When logged into My Adverts you can change your login details, by clicking on 'My Details' from the menu.

13. How do I find item adverts of interest to me?

From any page you can use the 'Quick Search' bar at the top of the screen to search by category, or within advert description text (default). The screen will display the number of adverts available to view, under columns For Sale, For Hire or Wanted. If you click these numbers it will take you to the advert listings, where you can view further item and contact information.

14. How can I contact an advertiser about their advert/item?

Once you are viewing a list of items, you can click on the advert title to view the full details. From there, you can click the 'Email the Advertiser' button, to send a message via the site. To view the advertisers other contact details, there is a link underneath the advert description.

15. How can I narrow down my search results?

Once you have carried out a search, you can fine tune your search criteria by clicking the 'Refine Search' link from the advert listings page.

16. What are Email alerts?

E-mail alerts can be set up by clicking 'Email alerts' from the menu, and will allow you to receive a daily email notification showing all new items matching your requested advert type(s). These are a great way to make sure you don't miss out on items of interest to you.

17. How do I get further technical or account help?

Please click here for details of how to contact us.

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